A-Z Guide | Barclays Center (2024)

The Access-A-Ride bus stop at Barclays Center is located on Atlantic Avenue, between Fort Greene Avenue and 6th Avenue. The stop is situated on the south side of Atlantic Avenue, adjacent to the arena, and is nearest to the Qatar Airways VIP Entrance.

Barclays Center is located at 620 Atlantic Avenue Brooklyn, NY 11217.

Barclays Center does not institute an age requirement to enter for most shows. Please check the event’s webpage for specific details. If a guest plans to attend and is under the age of 18 years old, we strongly suggest they be accompanied by a parent or guardian. Barclays Center does not provide a parent waiting area, however there are local restaurants and shops in the area that you may visit.

Barclays Center is easily accessible from J.F.K. International Airport and LaGuardia Airport. You’ll find directions to the arena on our Getting Here page.

For safety, and as a courtesy to other guests, aisles must be kept clear at all times. Please follow the directions of the usher in your section to your assigned ticketed seat and refrain from standing in the aisles.Dancing, lingering, etc. in the aisles will not be allowed for the safety of all guests.

Barclays Center has all gender restrooms on every level of Barclays Center.

Animals are not allowed in Barclays Center; however, an exception is made for leashed, harnessed, and housebroken Service Animals. Please be advised Barclays Center reserves the right to exclude Service Animals which act in “out of control”, aggressive, or unruly manners. If a patron plans on bringing a Service Animal into the venue, we encourage them to contact us as early as possible for potential seating relocation purposes.

Barclays Center is equipped with a "Listen" assisted listening device (ALD) system. Receivers are available for all events and are provided free of charge with a valid form of identification from the Guest Services Center located on the Main Concourse.

Barclays Center does not have designated autograph locations and does not process autograph requests. Guests seeking autographs may only do so from their ticketed seat location.

Baby bags, plastic bottles, and formula are permitted into the building.

Baby changing tables are located in every restroom throughout the arena with the exception of the restroom amenities located on the event level.

Guests who are seeking access backstage and/or to the event level may do so only with the proper credential. Guests who are found to be in these locations without proper credentials will be subject to ejection and/or arrest.

Barclays Center is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please be aware of our Whistle Policy, which requires guests to refrain from accessing their seats until the ball is no longer in play. This policy enables guests to enjoy an unobstructed view of the game.

Loose batteries or batteries not used in a working, permitted device will not be allowed into Barclays Center. Guests should be prepared to demonstrate the batteries operational use in a permitted device to security personnel upon request.

Guests are welcome to bring their personal binoculars for most events at Barclays Center.

In the event that a Barclays Center event is cancelled or postponed, please visit the specific event page or email guestservices@barclayscenter.com for more information.

Barclays Center offers concessions locations that are cash-free. For guests who prefer to pay in cash, please convert cash to a prepaid debit card free of charge at one of three Ready Credit® Cash-to-Card Kiosks located outside of sections 7, 23, or 31. The prepaid debit cards received from the Ready Credit® Cash-to-Card Kiosks can be used at any concession or retail point-of-sale inside Barclays Center. Any remaining funds left on the card can be used where such card is accepted worldwide.

Certain clubs may be open during concerts or as part of a concert package. For more information on club operations for concerts, please contact Guest Services atguestservices@barclayscenter.com.

Barclays Center does not provide an area to check coats or personal belongings. Barclays Center is not responsible for any property that is lost, stolen, or damaged.

During an event, guests are recommended to express any compliments, comments, or concerns at our Guest Services Center, located on the Main Concourse, or with any Guest Services employee. After an event, please email guestservices@barclayscenter.com to give feedback.

Barclays Center Guest Services welcomes all feedback, questions, and concerns from our guests. To reach us via e-mail, contact guestservices@barclayscenter.com.

Please visit our Getting Herepage for assistance in traveling to Barclays Center.

Please visit our Disabled Services A-Z Guide for a complete list of services offered to guests with special needs.

All guests in attendance are required to wear a shirt and shoes at all times for their own safety. Barclays Center management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.

Drones, model aircraft, kites, or any other remote controlled or tethered flying objects are not permitted in Barclays Center or on Barclays Center property.

There will be two zones designated for Drop Off / Pick Up located along Atlantic Avenue outside of the VIP Entrance and Atlantic Entrance. There is one additional zone located along Flatbush outside of the Main Entrance. Guests on the Flatbush side are also welcome to use the designated Drop Off / Pick Up zone.

Trained Guest Services and Security personnel will ensure the security and safety of all guests, performers, and employees at Barclays Center. In the case of an emergency, guests must comply with requests from venue staff regarding arena operations and emergency response procedures.

Barclays Center strives to provide the best experience for all fans who come through our doors and our employees are at the forefront of our customer experience.If you received excellent service from a staff member at one of our events, please let us know and send an email tohr@barclayscenter.com.

For employment opportunities at Barclays Center with BSE Global, Brooklyn Nets Basketball, New York Liberty, Levy Restaurants, or ASM, please visit our Careers Page.

All guests entering Barclays Centerare subject to security screening, visual inspection, and bag inspection conducted by Barclays Center Security personnel. Security screenings are designed to detect prohibited items from entering the venue.

The distribution of promotional items, flyers, or printed materials is not permitted without written permission of Barclays Center and/or its tenants. The sampling and distribution of products is prohibited inside and outside of the building.

The General Admission area, located on the floor of the arena, is standing room only and there are no seats. Guests with GA Floor tickets must enter at the Atlantic Entrance. Guests wishing to arrive early are encouraged to lineup no earlier than 9:00AM. Doors will open at the same time for all guests. After entering the building, all guests with GA Floor ticketswill receive a wristband to access the floor and will be instructed to select aisles which have access to the floor.

We are proud to offer gluten-free food options at Barclays Center events. For more information, please contact Levy Restaurants at 917-618-6300.

For information regarding Group Sales Ticketing please call 877-77-BKTIX or email groups@bseglobal.net.

Barclays Center is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please refer to ourCode of Conduct.

In the interest of player, performer, and guest safety, Barclays Center maintains a zero tolerance policy regarding guest interference with a ball in play, disruption of an event, or hitting, striking or antagonizing players/coaches/talent or event staff. Failure to comply with this policy will result in immediate removal from the arena and possible arrest.

Guest Services Centers are located on the Main Concourse across from Section 12/112 and on Upper Pavilion behind Section 212. These centers are designed to provide information to guests with questions, concerns, or issues during Barclays Center events. In addition, Guest Services Centers provide assistance to guests with disabilities (see Disabled Services A-Z Guide).

Guests may contact the nearest Usher or Security Officer if there is a spill or Housekeeping concern during an event.

Barclays Center reserves the right to deny entry to visibly impaired guests. Any impaired guest causing a disturbance during an event will be asked to leave the facility and may be subject to arrest.

To purchase tickets to an event from an international location, please visit thespecific event pageand purchase throughthe applicable primary ticket seller. Tickets purchased internationally will be delivered as mobile tickets. International tickets will not be mailed.

Free Internet/Wi-Fi access is available to all guests at Barclays Center events.

Inquire with Guest Services on where to find kosher options within Barclays Center.

Laptops or any type of personal computers or tablets will be admitted inside of Barclays Center, however; guests are not permitted to use these items inside of the seating bowl to ensure that guests are not disturbed in surrounding areas. These items may be used in personal suites or around the concourse areas of the building.

Barclays Center has an exclusive concessionaire agreement with Levy Restaurants. Levy Restaurants, founded in Chicago in 1978, is recognized as one of America’s fastest growing and most critically acclaimed restaurant companies, and is the leader in premium sports and entertainment dining. Levy was recently named one of the 10 most innovative companies in sports in the world by Fast Company magazine. The company’s diverse portfolio includes award-winning restaurants such as Fulton’s Crab House, Portobello and Wolfgang Puck Grand Café at Walt Disney World Resort, renowned sports and entertainment venues like Churchill Downs in Louisville, Crypto.com Arenain Los Angeles, and theArena in Miami, and events including the Super Bowl, World Series, U. S. Open, Kentucky Derby, NHL and NBA All-Star Games and the GRAMMY® Awards.

Please be advised pyrotechnics, flashing lights, lasers, fog, noisemakers, and other loud noises may be used during games or concerts. Please contact Guest Services at guestservices@barclayscenter.com if you require more information for a specific event.

Lost children/guests should be directed to any one of our Guest Services Centers, located on the Main Concourse and the Upper Pavilion. The employee will immediately notify a supervisor that they have received a report of a lost / missing child, (referred to as a Code Adam), and the Supervisor in turn, will immediately notify the Security Command Center and all other Departments. Parents looking for a lost child should contact the nearest Guest Services Staff Member or Security Officer. For safety reasons Barclays Center is unable to make in-arena announcements for lost children or guests.

All lost and found items are taken to Guest Services Centers during events, located on the Main Concourse and Upper Pavilion. During an event, guests should visit a Guest Services Center to inquire about lost items. After an event, contact Lost and Found at 917.618.6185 or email lostandfound@barclayscenter.com with a description of the item and the date the item was lost. Lost and Found is available from Monday - Friday, between the hours of 9 am to 5 pm. Barclays Center management assumes no responsibility for items lost at events.

For lost tickets, guests must contact their point of purchase. For stolen tickets, guests should contact local law enforcement first, then their point of purchase.

Barclays Center offers luxury suites to accommodate groups of many sizes at a variety of Brooklyn Nets games, New York Liberty games, concerts and more. Our luxury suites include VIP experiences and unprecedented access. In compliance with the Americans with Disabilities Act, all Suites are wheelchair accessible.To learn more about luxury suites, pleaseclick here.

Barclays Center medical personnel are on-site to provide basic and emergency medical services for our guests. The First Aid stations are located near Sections 112 on the Main Concourse and Section 212 on the Upper Concourse. Additional response teams are located throughout the building.

Barclays Center does not process meet and greet requests. Please contact the individual team or artist through their website.

Brooklyn Fanatics, the new official retail store for the Brooklyn Nets and New York Liberty, will be open during all Brooklyn Nets and New York Liberty gamesand selling merchandise, along with pop-up stores located at Sections 9 and 23. Customers can also purchase merchandise online at NetsStore.com and pick their order up at Brooklyn Fanatics. Please note per NBA guidelines, merchandise purchased or received on gameday cannot be tried on, returned, or exchanged.

To inquire about singing the National Anthem at any Barclays Center event, please email guestservices@barclayscenter.com. Your request will be forwarded to the appropriate persons.

Nursing mothers are welcome to nurse their children wherever they feel comfortable. For a more private location, guests can visit either of the First Aid locations in the arena. The First Aid stations are located near Sections 112 on the Main Concourse and Section 212 on the Upper Concourse.

Outside food & beverages are not permitted into Barclays Center. Medically required beverages, liquid prescription medication or small amounts of sealed food required to take medication can be allowed into the arena. Please contact Guest Services in advance at guestservices@barclayscenter.com for more information.

Parking at Barclays Center is very limited.For more information on parking garages in the area, pleaseclick here.

Sign up for Barclays Center "Behind the Scenes" newsletter and receive event updates, presale notices and more by visiting our Behind the Scenes page.

In the interest of fostering family-friendly events, the use of foul and/or abusive language or obscene gestures will not be tolerated at Barclays Center. Guests who choose to behave in this manner may be subject to ejection, arrest, and possible loss of season tickets. Our guests wishing to report those individuals using foul/abusive language may notify any Guest Services representative.

Pleaseclick herefor more information on prohibited items.

All promotional giveaways items will be distributed on the game day specified, beginning when the Barclays Center doors open. Items will be distributed on a first-come, first-serve basis. Based on the guidelines of each giveaway, each eligible ticketed guest will receive one (1) giveaway item, while supplies last. Giveaway dates, items, and quantities are subject to change. Barclays Center reserves the right to modify this policy at any time.

To listen live to a sporting event while inside Barclays Center, guests may go to our internal radio channels 660 WFAN or 1280 WADO (Spanish). When there is a conflict with simultaneous game schedules, please check Bloomberg 1130 or The Apple 970 as alternatives.

Barclays Center has a “No Re-Entry” policy for all events.

Restrooms are located on every level of Barclays Center.

For information on Brooklyn Nets season tickets, pleaseclick here. For information on New York Liberty season tickets, pleaseclick here.

Guests should remain in their original ticketed location, regardless of any open seats around them. Standing or sitting in the aisles, in the vomitories or on the stairs is not permitted. Sitting or standing on seat backs, standing on seats or stepping over/on seats is also prohibited. For everyone’s safety, guests are asked to refrain from leaning on, reaching over, sitting on, standing on or placing objects on arena railings or ledges.

Seats at Barclays Center vary in size. Seats will be between approximately 17” to 22” in width.

The If You See Something, Say Something™ campaign is a simple and effective program to engage the public and key frontline employees in identifying and reporting indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities. If you see something, say something! To report suspicious activity, see the nearest Usher/Ticket Taker or Security Officer, or call 1-877-A-THREAT (1-877-284-7328).

Concert guests may request an American Sign Language interpreter by contacting the Guest Services Department atguestservices@barclayscenter.com. We request that guests provide advance notice of at least 10 business days prior to their scheduled event date. While we will do our best to accommodate requests made with less notice, we cannot guarantee interpreter placement within this time period.

Barclays Center is pleased to offer sign language interpretation during concerts/special events for guests with hearing impairments. Requests for this service must be received at least one week in advance of the event. Please email guestservices@barclayscenter.com for more information.

Smoking is not permitted in Barclays Centerat any time. The immediate area around Barclays Center is also a non-smoking campus. Additionally, electronic smoking devices are not permitted to be used inside the building. There is no re-entry.

Barclays Center's Special Events Department can assist in planning and hosting private events. For more information, please contact Barclays Center Entertainment Department at programming@bseglobal.net

Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat. Standing in aisles, and on chairs is strictly prohibited.

Guests are encouraged not to bring strollers to Barclays Center. Strollers are not permitted in the seating sections of the arena due to potential safety hazards. However, strollers may be checked into our Main Guest Services Center, located on the Main Concourse. Strollers are allowed in suites.

Brooklyn Fanatics, the official retail store for the Brooklyn Nets and New York Liberty, will be open during all events and selling merchandise, along with pop-up stores located at Sections 9 and 23. Customers can also purchase merchandise online at NetsStore.com and pick their order up at Brooklyn Fanatics. Please note per NBA guidelines, merchandise purchased or received on gameday cannot be tried on, returned, or exchanged.

For information regarding ticket sales, pricing and availability, please visit thespecific event pageand purchase through the applicable primary ticket seller. To expedite your entrance into Barclays Center, please save your tickets to your Apple or Google wallet prior to arrival. Barclays Center is equipped to scan mobile tickets with QR codes on electronic devices for primary tickets you purchased through the official Barclays Center ticketing platform for the applicable event.

To avoid problems with counterfeit, stolen or voided tickets, guests should make their purchases through authorized outlets only. Barclays Center will not be responsible for validating tickets that were not purchased through an authorized outlet.

Umbrellas are permitted in Barclays Center but must remain closed and stored away during an event. For your convenience, plastic bags are available upon entry.

Water/drinking fountains are located on all levels throughout Barclays Center.

Weapons of any type are not permitted in Barclays Center. Weapons include, but are not limited to, the following: firearms, ammunition, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, mace, tear gas, knives, pocket-knives, blades of any kind, sharp objects, anything that produces a flame, hammers, or other tools, etc. Guests found in possession of such items will have them confiscated upon entry.

Barclays Center is pleased to provide wheelchair assistance from the entries to seating sections for mobility impaired guests. Wheelchair assistance is available to guests upon entry into Barclays Center on a first-come, first-serve basis. Requests for wheelchair assistance can be made by asking an event team member or by visiting a Guest Service Center, which can be found outside Section 112 on the Main Concourse or outside Section 212 on the Upper Concourse.

Will Call is available for pick up at the American Express Box Office located in the Main Atrium. American Express Box Office will not accept third party Will Call. Please note the box office closes approximately 1 hour after the ticketed event start time and will not be available to handle will call or ticketing issues. Upon the Box Office closing, Will Call will be available for pickup for the entirety of the event at Guest Relations in the Atrium.

You - our fans, guests, and customers - are the focus of everything we do! Our team members at Barclays Center are here to make your experience as enjoyable as possible. Please notify any team member or visit a Guest Services location if you need assistance. Guest Services Centers are located outside Section 112 on the Main Concourse or outside Section 212 on the Upper Concourse.