Squarespace Help (2024)

FAQs

Does Squarespace have chat support? ›

Squarespace Experts can help you polish an existing site, or build a new one from scratch. Can't find what you're looking for? We'll help you find an answer or connect you with Customer Support through live chat or email.

We currently offer live chat support in English only. If you've tried to recover your Squarespace or Acuity account and still can't access it, we're here to help.

If you don't already have a custom email address, use our integration with Google Workspace (formerly called G Suite) to set up a new account. If you already have a custom email address, you can keep using it with Squarespace.

Poor Customer Service

If you're experiencing problems with your website, you need to get rid of every feature and functionality you've added before they'll help you troubleshoot. Additionally, we've read a lot of negative Squarespace reviews online regarding their poor customer service.

One of the main disadvantages of Squarespace is its limited customisability. While the platform offers a wide range of templates and design options, it can be difficult to make significant changes to the layout or functionality of your website.

Like Wix, Squarespace is a reliable option for a wide range of users, whether you're looking to build a creative portfolio or set up an online store.

Anthony Casalena, the founder and CEO of Squarespace, owns one third of the company, according to a regulatory filing ahead of its planned public offering. Forbes estimates his fortune at $3 billion.

Pricing and value

Though it costs more than GoDaddy, the Squarespace platform has additional features that provide good value for the price. Squarespace offers customers four website builder plans, with all but the base tier, including e-commerce capabilities.

Ensure your DNS settings are correct by using our connecting domains guide. Try our domain connection troubleshooting steps. Contact your domain provider or visit their status page to verify if they're experiencing downtime. Any known issues on their end can affect your domain's connection to Squarespace.

How much does a Squarespace email domain cost? ›

You can register domain names on any Squarespace plan. Each domain name is $20 to $70 per year. Pricing depends on the domain's top-level domain (TLD). As long as you have a credit card on file or SEPA payment details added to the Billing panel, you can purchase domain name(s) from Squarespace.

You can install a chatbot plugin on your Squarespace using the chat widget. It's a default chat window that functions as your chatbot interface. You can tailor its appearance by selecting colors or styles that match your website design. Moreover, you can add it to your website without coding and with just a few clicks.

On Squarespace websites, you can add a simple contact form for website visitors with custom form fields for users to fill in, then choose where any submissions go.

One of the main disadvantages of Squarespace is its limited customisability. While the platform offers a wide range of templates and design options, it can be difficult to make significant changes to the layout or functionality of your website.

Webchat is a format that allows customers to communicate directly with brands online, often on their websites and in real time. The web chat window pops up as an overlay of the website page in the browser, allowing the user to type messages directly into a text field, and often attach images and other files as well.