Check the load size and laundry is distributed evenly
If your washer isn't spinning properly , it could be because of an unbalanced load, which makes it harder for the drum to spin. An unblanced load also cause errors. "Ub" or "Ur" display is one of the sign that your washer is unbalanced. This may be because the washer is lopsided or because the load inside is uneven.
Step 1. Make sure the washer is level and adjust the leveling legs if needed.
Step 2. Open the door and redistribute the washing more evenly around the drum.
Step 3. Check that the drum is not over or under-loaded. There should be a hand’s width between the top of the laundry and the top of the drum. If washing a larger item by itself, add more items to the load to prevent them from gathering on one side of the drum.
Step 4. Refer to the user guide to check the cycle selected. If correct for the load, start the cycle again. If not, change the to a more appropriate cycle then start another cycle.
