90 Days to Take Your Test
ASE testing is available year-round. When you register for an ASE test, you will have 90 days from the original date of purchase to schedule an appointment and take your test at any of the nearly 500 Prometric test centers across the United States and Canada. You should schedule appointments for all tests as soon as possible. If you do not complete testing within 90 days, the untaken tests will expire and you will forfeit your fees.
Separate Registration and Test Fees
ASE is required to collect sales tax on applicable purchases in AK, AR, AZ, CA, CO, HI, IA, IL, IN, LA, MA, MD, ME, MI, MN, NC, NE, NJ, NM, NY, OH, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, and WY.
30-Day Wait Period
If you take an ASE test and receive a “Pass” or “Fail” test result, you must wait 30 full days before you can purchase and schedule the same test again.
Missed Tests
There are no refunds or credits for a missed testing appointment. If you miss your appointment or arrive late, the test is scored as "No Show", and all fees are forfeited. You can register for that same test again, but you must pay the registration fee and test fee again. To re-purchase a missed test, you must wait until the official “No Show” test result is posted to myASE. When re-purchasing a missed recertification test you must pay the registration fee and recertification test fee again.
Making a Testing Appointment
Your test date, time, and test center location are not automatically assigned. You must schedule an appointment for any tests and complete all testing by the Must Take Test By date shown in your myASE unscheduled tests tab, or you will forfeit your fees. If you are taking more than one test, you can group them together into a single appointment or spread them out over several appointments. The date, time, test center, and grouping are up to you.
To make an appointment, log in to myASE or call 800-390-6789 for assistance by phone. If you plan to test at a Prometric Satellite test center, you must call the test center directly to schedule your appointment if the site location includes a blue bubble in Prometric’s scheduling system. Click Test Center Information to view the test center’s phone number. You can find the test centers near you by using the test center locator.
Arrive Early
Plan to arrive 30 minutes before your scheduled appointment start time to allow enough time to park, find the test center office, and for check-in. Late arrivals may be turned away by the test center staff. If a test cannot be taken because of arriving late, all fees are forfeited.
Bring Your Photo ID with Signature / Test Center Security Procedures
You are required to present a valid, unexpired government-issued photo ID in good condition and in its original form that includes your photo and signature. An expired ID or a photo or paper copy of an ID will not be accepted. The name on your ASE record must match the name as it appears on your primary ID. You must present a valid driver's license, passport book, state ID, national ID, or military ID. If you are a student, a current school ID is acceptable. A valid Canadian permanent resident card or health care card is acceptable if you are testing in Canada. If you are testing outside of your country of citizenship, you must present a valid passport book. If either a photo or signature is missing from your primary ID, an additional form of ID that includes the missing element is required. An original social security card is acceptable as a secondary ID to confirm your signature only. A valid, original permanent resident card or passport card is acceptable as a secondary ID for the photo requirement only. If you do not bring acceptable and valid forms of ID, or your identity cannot be verified due to an illegible or damaged ID, you will not be allowed to test and fees are forfeited.
To safeguard the test questions and ensure fairness for everyone, enhanced security procedures are used at the test center. You will be given a copy of all test center regulations when checking in. Please read this carefully. You will be assigned a small locker to store all your personal items (cell phones, electronic devices, watch and other jewelry, keys, wallet, medications, food, drinks, etc.), so please limit what you bring with you to the test center. Water is allowed in the testing room. No other beverages are permitted. All water must be in a clear or transparent container with a lid or cap. All labels must be removed, and the container will be inspected for notes or other test aids. You will need to remove the lid/cap for visual inspection by the test center staff. If the container does not meet requirements, it must be kept in your assigned locker. No jewelry is allowed in the testing room, other than wedding bands and engagement rings. Bracelets, necklaces, earrings, headbands, hair clips, neck ties, etc. must be removed and stored in your locker. If you need tissues, the test center will provide them.
You will be asked to pull up your pants legs and sleeves and turn your pockets inside-out. You will be screened with a hand-held metal detector. You will be asked to remove your eyeglasses for visual inspection. Wedding bands and engagement rings are also visually inspected. This screening process is repeated every time you return from a break. Please note that the same security procedures apply to everyone taking tests at Prometric centers, regardless of the type of test - automotive, medical, business, or education. If you do not comply with the directions of the test center staff and Prometric security regulations, you will not be allowed to test and will forfeit your fees.
Breaks
You can take a break between tests but keep it as brief as possible with the recommendation of no more than 10 minutes. If you take a break during a test, the test timer will continue to run, resulting in a loss of time to complete the test. Using your cell phone, accessing study materials, referring to or making notes, discussing test questions, or leaving the building or testing lab floor for any reason during a break is strictly prohibited and subject to cancellation of incomplete or untaken tests and the forfeiture of fees.
Reference Information Used on the L1, L2, L3, and L4 Tests
If you are taking an L1 or L2 Advanced Level test (regular or recertification), you should download copies of the Test Information and Composite Vehicle booklets here and become familiar with the content prior to your test date. You will be provided with a printed copy of the Composite Vehicle Booklet at the test center. You must return this copy of the booklet to the test center staff when you finish your appointment.
If you are taking the L3 Advanced Level test (regular or recertification), you should download a copy of the Test Information Booklet here and become familiar with the Hybrid/Electric Vehicle Test Reference information. You will not receive a printed copy of the Booklet at the test center. Instead, the document will be available as an electronic pop-up during the test.
If you are taking the L4 Advanced Level test, you should download a copy of the Test Information and Composite Vehicle Reference Booklets here and become familiar with the content prior to your test date. You will not receive a printed copy of the Composite Vehicle Reference Booklet at the test center. Instead, the document will be available as an electronic pop-up during the test.
Appointment Changes
If you wish to change your test date or time, you must first cancel the existing appointment before you can schedule a new one. No changes are allowed within 3 days of your scheduled appointment.
To make changes, use the Cancel Appointment option in myASE. myASE is available 24 hours a day, 7 days a week. You can also call 800-390-6789 for assistance by phone during normal business hours of 8:00 AM – 5:00 PM Eastern, Monday – Friday.
There are no refunds or credits for a missed appointment. If you miss your appointment or arrive late, the test is scored as “No Show”, and all fees are forfeited.
Severe Weather
In the event of severe weather or disaster, we may need to cancel your appointment. If this happens, Prometric will attempt to contact you by telephone and/or e-mail. If there is a possibility of severe weather and you are in doubt, call Prometric at 877-346-9327, or the local test center at the phone number listed on your Registration Ticket. If the test center is open, it is your responsibility to keep the appointment. If the test center is closed, your tests will be rescheduled at your earliest convenience, without any additional fee.
Test Center Problems
On rare occasions, technical difficulties may occur at the test center. Every effort will be made to correct those problems as soon as possible. In most cases, you will be able to resume your test where you stopped, with no reduction in the testing time. If the problem cannot be corrected within 30 minutes, you can reschedule your appointment to another day, without any additional fee. If a test is rescheduled, you must take the entire test over again from the beginning. There are no refunds or any other compensation for any expenses or losses associated with any case where tests cannot be administered as scheduled. A rescheduled appointment is the only remedy available.
Test Results and Score Report
Your detailed score report is emailed to you immediately after you finish your appointment. You may also request a printed copy at the test center. Test results can be viewed and printed in myASE within 24 hours of taking the test in most cases.
Canceling Tests
If you wish to cancel a test, you must first cancel any existing appointment for that test, and then cancel the test itself. Use the Cancel Test option in myASE, or call 800-390-6789 for assistance by phone during normal business hours of 8:00 AM – 5:00 PM Eastern, Monday – Friday. myASE is available 24 hours a day, 7 days a week. If you are within 3 days of your testing appointment, you cannot cancel the appointment or test. You can only cancel tests for which you paid, and you will receive a refund.
Test Takers with Disabilities
ASE provides appropriate and reasonable testing accommodations for candidates with a documented professional diagnosis at no additional cost under the provisions of the Americans with Disabilities Act (ADA). If you wish to take ASE tests with testing accommodations, you must submit your request and wait until your testing accommodations are approved before you register and schedule an appointment. The process is fully explained here. Note that English as a second language does not qualify as a disability under the ADA.
Bilingual Tests
ASE offers the A1-A9 and G1 certification and recertification tests in Spanish. View more details here.
Release of Test Results and Certification Status
If your employer or school paid for your test, they will be able to view the pass/fail/no-show test result, but not the specific test score. If you paid for the test yourself, only you can see the pass/fail/no-show test result, in addition to the specific test score. You can reprint a score report in myASE at any time.
ASE does reserve the right to confirm whether you do or do not hold ASE certifications and in which areas. This is information about only those tests that you have passed - basically, it is the same information that is on your wall display certificate. If you do not want ASE to share this information with anyone else, you can opt out by unchecking the box labeled “Release my ASE status to others” in your profile in myASE. If you do so, ASE will not release your certification status to your employer, OEM, or other group or individual. This may prevent you from being reimbursed for tests, participating in recognition programs, accessing service information, etc.
Notice to Organizations Using the ASE Examinations
The National Institute for Automotive Service Excellence (ASE) has developed these certification examinations expressly for use in the context of voluntary certification of vehicle service professionals, and all future revisions and refinements will be made in that context. ASE expressly disclaims any responsibility for the actions of organizations or entities which decide to use ASE examinations in any context other than ASE's voluntary certification of vehicle service professionals.
The Institute reserves the right to cancel any test score, bar participation in the ASE Program, or revoke certification if ASE has any reason to question the validity of a test score, suspect misconduct at the test center, suspect an individual of creating or presenting fraudulent ASE certificates, score reports, or other credentials, or suspect the reporting of fraudulent registration information. ASE may also bar future participation in the ASE program for inappropriate, unacceptable, threatening, or violent conduct when interacting with ASE staff or Prometric test center employees.
Terms and Conditions May Change
These rules are subject to change without notice. By purchasing, or being registered by your employer for, ASE tests, scheduling testing appointments, and/or taking ASE tests, you agree to these terms and conditions. If you enter a registration or schedule an appointment on behalf of someone else, you certify that each person registered or scheduled accepts these terms as well.
Questions?
If you have any questions, visit ase.com or view the Frequently Asked Questions. You may also call us at800-390-6789 or send an e-mail to contactus@ase.com.
