Keyboard Troubleshooting and Usage: The Definitive Guide (2024)

1. Locate the wireless USB receiver that came with your keyboard.

   NOTE:

   When buying a keyboard or mouse with a computer:

   • Look in every compartment of the box that the device came in. The wireless USB receiver is small and can be overlooked. The receiver has an informational tag that is attached to help you locate the receiver. See Figure 1 to see the size and shape of the receiver.

   When buying a keyboard or mouse separately from a computer:

   • The wireless USB receiver is under the keyboard when buying a keyboard or keyboard-mouse combination and under the mouse when purchased separately. The receiver has an informational tag that is attached to help you locate the receiver. See Figure 2 for the typical location, size, and shape of the receiver.

   Figure 1: Wireless Receive

   Figure 2: Wireless Receiver Location in Packaging

   When you cannot locate your wireless receiver after you have unpacked the devices, some mice and keyboards have a place to store the wireless receiver. Look under the mouse buttons where the batteries are or in the battery compartment on the keyboard.

2. Ensure that the keyboard is turned on.

   NOTE: The power switch can be in one of several locations. See the Dell article 133505, Manuals and Documentation for your Dell Product for information about how to locate, and download, or view the manual for your Dell device to locate the power switch.

3. Insert the wireless USB receiver, as shown in Figure 3.

   
   Figure 3: Wireless USB Receiver Insertion

   NOTES:

   • The receiver only goes in one way. When the connector does not seem to fit, adjust the angle, or flip it over.
   • When using the receiver that came with the keyboard, no driver or configuration is needed for the keyboard to work.
   • Your receiver and keyboard may have a connect button; if so, press the connect button on the receiver and on the bottom of the keyboard. See the example in Figure 4.
     
     Figure 4: Wireless Keyboard Connect Button Location

1. Look at the connector on the end of the USB keyboard cable.
2. Look for a matching port and USB symbol on the laptop. For more information, see Figure 1.

   
   Figure 1: USB Port Locations

   NOTES:

   • The connector only goes in one way. When the connector does not seem to fit, adjust the angle, or flip it over.
   • No driver or configuration is needed for the keyboard to work.

For information about how to connect to your Bluetooth keyboard, see the Dell article Fix, Connect to and Learn About Bluetooth.

NOTE: For more information, see the Microsoft article Touch and Keyboard.

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.

   NOTES:

   When the Dell Touchpad tab is not listed, it means one of two things:

   • The utility is not installed. In that case, see the Dell article Drivers and Downloads FAQs for more information about downloading drivers. The Dell Touchpad Driver or Utility is listed under Mouse, Keyboard & Input Devices.
   • That your newer computer has a Precision Touchpad, to determine whether your computer has the Precision Touchpad, see the Dell article How to Use the Precision Touchpad Features in Windows 8(8.1) and 10, and then see the "The Cursor Moves Around Erratically While Typing on the Laptop Keyboard" section for instructions on how to change the settings, when necessary.
4. Touch or click the image of the touchpad.
5. Touch or click Sensitivity.
6. Ensure that there is a checkmark in the Turn On box to the right of Touch Guard.
7. Move the circle under Touch Guard all the way to the right (this can always be adjusted back if the setting is too high).
8. Touch or click Save.
9. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
10. Touch or click OK on the Mouse Properties window.

1. Press and hold the Windows () key, and then press the q key.
2. In the Search box, type main.cpl.
3. Click or touch main.cpl in the list of programs.
4. Click or touch the Dell Touchpad or Cypress Trackpad tab.

   NOTES:

   When the Dell Touchpad or Cypress Trackpad tab is not listed, it means one of two things:

   • The utility is not installed. In that case, see the Dell article Drivers and Downloads FAQs for more information about downloading drivers. The Dell Touchpad or Cypress Trackpad Driver or Utility is listed under Mouse, Keyboard & Input Devices.
   • That your newer computer has a Precision Touchpad, to determine whether your computer has the Precision Touchpad, see the Dell article How to Use the Precision Touchpad Features in Windows 8(8.1) and 10, and see the "The Cursor Moves Around Erratically While Typing on the Laptop Keyboard" section for instructions on how to change the settings, when necessary.

     For more information, see the Dell Touchpad Help and Support Page.

5. Touch or click the image of the touchpad.
6. Touch or click Sensitivity.
7. Ensure that there is a checkmark in the Turn On box to the right of Touch Guard.
8. Move the circle under Touch Guard all the way to the right (this can always be adjusted back if the setting is too high).
9. Touch or click Save.
10. Touch or click the X in the upper-right corner to close the Dell Touchpad or Cypress Trackpad Utility.
11. Touch or click OK on the Mouse Properties window.

1. Press the Windows () key.
2. In the Search box, type main.cpl.
3. Touch or click main.cpl in the list of programs.
4. Touch or click the Dell Touchpad tab.

   NOTE: When the Dell Touchpad tab is not listed, it means that the utility is not installed. See the Dell article Drivers and Downloads FAQs for more information about downloading drivers. The Dell Touchpad Driver or Utility is listed under Mouse, Keyboard & Input Devices.

5. Touch or click the image of the touchpad.
6. Touch or click Sensitivity or Touchpad Settings.
7. Ensure that there is a checkmark in the Turn On or Enable box next to Touch Guard, Palm Check, or TouchCheck.
8. Move the Touch Guard, Palm Check, or TouchCheck slider all the way to the right (this can always be adjusted back if the setting is too high).
9. Touch or click Save or OK.
10. Close the Dell Touchpad Utility.
11. Touch or click OK on the Mouse Properties window.

1. Ensure that the Number Lock Key is set correctly.

   NOTES:

   See Also

   Locked Laptop Keybaord: How to unlock keyboard on a LaptopF1 to F12: The Time-Saving Function Key Shortcuts You Need To Know - Cloud Plus

   • For laptops that have a numeric keypad on the right side, it is by default turned on. When it is off, no numbers appear when the keys are pressed. Press the Number Lock Key to switch the numeric keypad on and off.
   • Some laptops simulate a numeric keypad by using dual-purpose keys. When the Number Lock Key is active, numbers appear instead of letters when pressed. Press the num lock key to switch the numeric keypad on and off.

     
     See the Dell article How to Obtain Manuals and Documentation for your Dell Product, for more information about where the Number Lock Key is.

2. Turn off the computer.
3. Unplug everything except the power cable, including the following:
   • Speakers
   • Printers
   • Scanners
   • USB devices
   • USB flash drive or other external storage devices
   • External monitor
   • External keyboard
   • External mouse

     When your computer is attached to a docking station, undock it.

4. Turn the computer back on and retest the keyboard. When the keyboard does work correctly, attach one device at a time, and test the keyboard to see which device may have caused the issue.
5. Ensure that the BIOS is updated to the latest version. For more information, see the Dell article Dell BIOS Updates.
6. When the keyboard still only works intermittently, see the instructions below that best match the issue you are having:
   1. When a specific key is not working or sticks, turn off the computer and use a can of compressed air to clean around the problem key and then retest the keyboard. For more information, see the How to Clean Your Keyboard section.
   2. When the issue only occurs in a specific application program, test the keyboard in another application program, such as Notepad. If the problem only occurs in a specific program, you must troubleshoot that specific program.
   3. When you have software that may change how the keyboard operates, uninstall or disable it, including:
      • Keyboard macro programs
      • External gaming keyboard software or drivers
      • KVM (keyboard, video, mouse) switch software
7. Try an external wired USB, wireless USB, or Bluetooth keyboard when available, to test if it responds correctly.
8. When your computer has a touch screen, the On-Screen Keyboard can be used until issues on your keyboard are resolved.
   • When at the login-in screen, touch the Ease of Access icon , and then touch On-Screen Keyboard.
   • From within Windows, touch or click the On-Screen Keyboard icon (located in the lower right corner).

     For more information, see the Microsoft Base article Use the On-Screen Keyboard (OSK) to type.

9. Run diagnostics on your keyboard, you can run the online version or integrated diagnostics (you need an external keyboard that is attached to start the diagnostics).
   • Online diagnostics.
     1. Browse to the Online Keyboard Diagnostics page.

        NOTES:

        • The test starts automatically.
        • You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
        • The keyboard test is an interactive test, and you must press every key to test your keyboard thoroughly.
        • Ensure to perform the test on the keyboard that is having the issue.
   • Integrated diagnostics.

     See the Dell article Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA Error Codes).

     NOTES:

     • The test determines if the keyboard is detected at a hardware level below the Operating System. When it is detected, it means that the operating system or installed software is preventing the keyboard from working. You can use a restore point to return the operating system to a previous state when the keyboard worked (in Windows 11 or Windows 10, it is called refreshing the operating system). If that does not work, you may need to reinstall your operating system. For more information, see the Dell article How To Restore or Reinstall Microsoft Windows on a Dell Computer.
     • When an error is reported during the test, write down the error and the validation code as seen. Then on another Internet device, browse to the SupportAssist Pre-Boot System Performance Check page to submit the issue.
     • Ensure to perform the test on the keyboard that is having the issue.

1. Reseat the USB cable into the computer.
2. Ensure that the Number Lock Key is set correctly.

   NOTE: The numeric keypad on a desktop keyboard is by default turned on. When it is off, no numbers appear when the keys are pressed. Press the Number Lock Key to switch the numeric keypad on and off.

   For more information about where the Number Lock Key is, see the documentation that came with the keyboard or browse to the Keyboard and Mouse Manual page for the manual.

3. Turn off the computer.
4. Unplug any nonessential devices, including the following:
   • Speakers
   • Printers
   • Scanners
   • USB devices
   • USB flash drive or other external storage devices
5. Ensure that the BIOS is updated to the latest version. For more information, see the Dell article Dell BIOS Updates.
6. Turn the computer back on and retest the keyboard. When the keyboard does work correctly, attach one device at a time, and test the keyboard to see which device may have caused the issue.
7. When the keyboard still only works intermittently, see the instructions below that best match the issue you are having:
   1. When a specific key is not working or sticks, turn off the computer and use a can of compressed air to clean around the problem key and then retest the keyboard. For more information, see the How to Clean Your Keyboard section.
   2. When the issue only occurs in a specific application program, test the keyboard in another application program, such as Notepad. If the problem only occurs in a specific program, you must troubleshoot that specific program.
   3. When you have software that may change how the keyboard operates, uninstall or disable it, including:
      • Keyboard macro programs
      • External gaming keyboard software or drivers
      • KVM (keyboard, video, mouse) switch software
8. Try another wired USB, wireless USB, or Bluetooth keyboard when available, to test if it responds correctly.
9. Run diagnostics on your keyboard. You can run the online version or integrated diagnostics (you need a known good keyboard that is attached to start the diagnostics).
   • Online diagnostics.
     1. Browse to the Online Keyboard Diagnostics page.

        NOTES:

        • The test starts automatically.
        • You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
        • The keyboard test is an interactive test, and you must press every key to test your keyboard thoroughly.
        • Ensure to perform the test on the keyboard that is having the issue.
   • Integrated diagnostics.

     See the Dell article Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA Error Codes).

     NOTES:

     • The test determines if the keyboard is detected at a hardware level below the Operating System. When it is detected, it means that the operating system or installed software is preventing the keyboard from working. You can use a restore point to return the operating system to a previous state when the keyboard worked (in Windows 11 or Windows 10, it is called refreshing the operating system). If that does not work, you may need to reinstall your operating system. For more information, see the Dell article How To Restore or Reinstall Microsoft Windows on a Dell Computer.
     • When an error is reported during the test, write down the error and the validation code as seen. Then on another Internet device, browse to the SupportAssist Pre-Boot System Performance Check page to submit the issue.
     • Ensure to perform the test on the keyboard that is having the issue.

1. Ensure to use the wireless USB receiver that came with your wireless keyboard. Using another receiver may mean it uses another technology, that is not compatible with the mouse. For more information about the latest technology offered by Dell, see the Dell article How to use the Dell Universal Pairing For products that are labeled Logitech , browse to the Logitech Downloads Site for drivers and software.

   NOTE:

   When buying a keyboard or mouse with a computer:

   • Look in every compartment of the box that the devices came in. The wireless USB receiver is small and can be overlooked. The receiver has an informational tag that is attached to help you locate the receiver. See Figure 1 to see the size and shape of the receiver.

   When buying a keyboard or mouse separately from a computer:

   • The wireless USB receiver is under the keyboard when buying a keyboard or keyboard-mouse combination and under the mouse when purchased separately. The receiver has an informational tag that is attached to help you locate the receiver. See Figure 2 for the typical location, size, and shape of the receiver.

   Figure 1: Wireless Receive

   Figure 2: Wireless Receiver Location in Packaging

   When you cannot locate your wireless receiver after you have unpacked the devices, some mice and keyboards have a place to store the wireless receiver. Look under the mouse buttons where the batteries are or in the battery compartment on a keyboard, but they are not shipped in those locations.

2. Reinsert the batteries or install fresh batteries. For more information about how to install the batteries, see the document that came with the wireless keyboard or browse to the Keyboard and Mouse Manual page for the manual.
3. Ensure that the keyboard is within 10 feet (3 meters) of the computer.
4. Reseat the wireless USB receiver into the USB port.
5. Ensure that the keyboard is turned on. See Figure 3 for an example of what the power button may look like. For more information about where the power switch is, see the document that came with the wireless keyboard or browse to the Keyboard and Mouse Manual page for the manual.
   
   Figure 3: Power Button Example
6. Ensure that the Number Lock Key is set correctly.

   NOTE: The numeric keypad on a desktop keyboard is by default turned on, but when it is off, no numbers appear when the keys are pressed. Press the Number Lock Key to switch the numeric keypad on and off.

   For more information about where the Number Lock Key is, see the documentation that came with the wireless keyboard or browse to the Keyboard and Mouse Manual page for the manual.

7. Save any data, close any open programs, and restart the computer.
8. Your receiver and keyboard may have a connect button. If so, press the connect button on the receiver and on the bottom of the keyboard. See Figure 4 for an example.
   
   Figure 4: Wireless Keyboard Connect Button Location
9. Ensure that the BIOS is updated to the latest version. For more information, see the Dell article Dell BIOS Updates.
10. When the keyboard still only works intermittently, see the instructions below that best match the issue you are having:
    1. When a specific key is not working or sticks, turn off the computer and use a can of compressed air to clean around the problem key and then retest the keyboard. For more information, see the How to Clean Your Keyboard section.
    2. When the issue only occurs in a specific application program, test the keyboard in another application program, such as Notepad. If the problem only occurs in a specific program, you must troubleshoot that specific program.
    3. When you have software that may change how the keyboard operates, uninstall or disable it, including:
       • Keyboard macro programs
       • External gaming keyboard software or drivers
       • KVM (keyboard, video, mouse) switch software
11. Try the wireless USB receiver in another USB port on the computer. A notice that drivers are being installed may appear; if so, wait until a message that the drivers were installed before using the keyboard.

    NOTE: When using a wireless USB keyboard with a connect button, ensure to press the connect button on the receiver and on the bottom of the keyboard again.

12. Try another external wired USB or wireless USB keyboard and receiver when available. A notice that drivers are being installed may appear; if so, wait until a message that the drivers were installed before using the keyboard.

    NOTE: When using a wireless USB keyboard with a connect button, ensure to press the connect button on the receiver and on the bottom of the keyboard again.

13. Run diagnostics on your keyboard, you can run the online version or integrated diagnostics (you need a known good keyboard that is attached to start the diagnostics).
    • Online diagnostics.
      1. Browse to the Online Keyboard Diagnostics page.

         NOTES:

         • The test starts automatically.
         • You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
         • The keyboard test is an interactive test, and you must press every key to test your keyboard thoroughly.
         • Ensure to perform the test on the keyboard that is having the issue.
    • Integrated diagnostics.

      See the Dell article Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA Error Codes).

      NOTES:

      • The test determines if the keyboard is detected at a hardware level below the Operating System. When it is detected, it means that the operating system or installed software is preventing the keyboard from working. You can use a restore point to return the operating system to a previous state when the keyboard worked (in Windows 11 or Windows 10, it is called refreshing the operating system). If that does not work, you may need to reinstall your operating system. For more information, see the Dell article How To Restore or Reinstall Microsoft Windows on a Dell Computer.
      • When an error is reported during the test, write down the error and the validation code as seen. Then on another Internet device, browse to the SupportAssist Pre-Boot System Performance Check page to submit the issue.
      • Ensure to perform the test on the keyboard that is having the issue.

1. Reinsert the batteries or install fresh batteries. For more information about how to install the batteries, see the documentation that came with the Bluetooth keyboard or browse to the Keyboard and Mouse Manual page for the manual.
2. Ensure that the keyboard is within 10 feet (3 meters) of the computer.
3. Ensure that the keyboard is turned on; see Figure 1 for an example of what the power button may look like. For more information about where the power switch is, see the documentation that came with the wireless keyboard or browse to the Keyboard and Mouse Manual page for the manual.
   
   Figure 1: Power Button Example
4. Ensure that the Number Lock Key is set correctly.

   NOTE: The numeric keypad on a desktop keyboard is turned on by default, but when it is off, no numbers appear when the keys are pressed. Press the Number Lock Key to switch the numeric keypad on and off.

   For more information about where the Number Lock Key is, see the documentation that came with the Bluetooth keyboard or browse to the Keyboard and Mouse Manual page for the manual.

5. Save any data, close any open programs, and restart the computer.
6. Ensure that the BIOS is updated to the latest version. For more information, see the Dell article Dell BIOS Updates.
7. When the keyboard still only works intermittently, see the instructions below that best match the issue you are having:
   1. When a specific key is not working or sticks, turn off the computer and use a can of compressed air to clean around the problem key and then retest the keyboard. For more information, see the How to Clean Your Keyboard section.
   2. When the issue only occurs in a specific application program, test the keyboard in another application program, such as Notepad. If the problem only occurs in a specific program, you must troubleshoot that specific program.
   3. When you have software that may change how the keyboard operates, uninstall or disable it, including:
      • Keyboard macro programs
      • External gaming keyboard software or drivers
      • KVM (keyboard, video, mouse) switch software
8. Install the latest Bluetooth drivers for your computer. For more information, see the Dell article How to Download and Install Dell Drivers

   NOTES:

   • The driver is located in the Network category.
   • For additional drivers and software on products that are labeled Logitech , browse to the Logitech Downloads Site.
9. Re-pair the mouse to the computer. For this information and more on Bluetooth mice and keyboards, see the Dell article Fix, Connect to, and Learn About Bluetooth.

See the Microsoft article Manage the input and display language settings in Windows, for information about how to add and display additional languages.

See the Microsoft article, Change your keyboard layout , and then select your Operating System and follow the instructions.

See the Microsoft article, Change your keyboard layout , and then select your Operating System and follow the instructions.

When a keycap comes off, perform the following steps to try to put the keycap back on the laptop:

1. Ensure the area that was under the keycap is clean. Using a can of compressed air is best.

   CAUTION: Do not turn the can on its side or upside down. This causes a freezing liquid to spray out and can damage your keyboard and skin.

2. Examine the plastic scissor spring that was under the keycap for any damage, as indicated by the red circles in Figure 1.
   
   Figure 1: Scissor Spring Mechanism on a Laptop Internal Keyboard
   • When the plastic scissor spring looks intact, align the keycap, and gently press down to try to reseat the keycap. You must wiggle your finger back and forth so that the keycap is buckled down on the shear spring. There are two snaps, one at the top of the key and one at the lower part of the key.

     CAUTION: Do not try to force the keycap back on, as you may damage other parts of the computer.

   • When there is damage to the plastic scissor spring, the keycap cannot go back onto the keyboard.

   NOTE: When you have purchased Accidental Damage coverage, or when a single key or combination of keys does not work there is no way to replace the keys individually, a replacement keyboard is the only option. Contact Technical Support for assistance.

When a keycap comes off, perform the following steps to try to put the keycap back on the keyboard:

1. Ensure the area that was under the keycap is clean, a can of compressed air is best.

   CAUTION: Do not turn the can on its side or upside down. This causes a freezing liquid to spray out and can damage your keyboard and skin.

2. Examine the mechanism that was under the keycap for any damage.
   • When the mechanism looks undamaged, align the keycap, and gently press down to try to reseat the keycap.

     CAUTION: Do not try to force the keycap back on, as you may damage other parts of the keyboard.

   • When there is damage to the mechanism, the keycap cannot go back onto the keyboard.

   NOTE: When you have purchased Accidental Damage coverage, or when a single key or a set of keys does not work there is no way to replace the keys individually, a replacement keyboard is the only option. Contact Technical Support for assistance.

1. In the Search box, type settings.
2. In the list of programs, touch or click Settings.
3. Touch or click Ease of Access.
4. Touch or click Keyboard.
5. Ensure the Turn on Filter Keys is set to off.
6. Close the Settings window.

1. Press and hold the Windows () key, and then press the q key.
2. In the Search box, type settings.
3. In the list of programs, touch or click PC settings.
4. Touch or click Ease of Access.
5. Touch or click Keyboard.
6. Ensure that the Filter Keys is set to off.
7. Press the Windows () key to close the Settings window.

1. Press the Windows () key.
2. In the Search box type, ease of access.
3. Touch or click Ease of Access Center in the list of programs.
4. Touch or click Make the keyboard easier to use.
5. Ensure the checkbox to the left of Turn on Filter Keys is not checked.
6. Touch or click Apply, and then OK.

1. In the Search box, type settings.
2. In the list of programs, touch or click Settings.
3. Touch or click Ease of Access.
4. Touch or click Keyboard.
5. Ensure the Turn on Sticky Keys is set to off.
6. Ensure the Turn on Toggle Keys is set to off.
7. Close the Settings window.

1. Press and hold the Windows () key, and then press the q key.
2. In the Search box, type settings.
3. In the list of programs, touch or click PC settings.
4. Touch or click Ease of Access.
5. Touch or click Keyboard.
6. Ensure that Sticky Keys is set to off.
7. Ensure that the Toggle Keys is set to off.
8. Press the Windows () key to close the Settings window.

1. Press the Windows () key.
2. In the Search box type, ease of access.
3. Touch or click Ease of Access Center in the list of programs.
4. Touch or click Make the keyboard easier to use.
5. Ensure the checkbox to the left of Turn on Sticky Keys is not checked.
6. Ensure the checkbox to the left of Turn on Toggle Keys is not checked.
7. Touch or click Apply, and then OK.

1. Save any data, close any open programs, and restart the computer. When the mouse and keyboard do not respond at all, you may have to press and hold the power button down for at least 15 seconds to turn the computer off, and you lose any data that is not saved.
2. Ensure that the BIOS is updated to the latest version. For more information, see the Dell article Dell BIOS Updates.
3. Ensure that Windows has the latest updates. For more information, see the Microsoft article Windows Update: FAQ.

1. Reseat the USB cable into the computer.
2. Save any data, close any open programs, and restart the computer. When the mouse and keyboard do not respond at all, you may have to press and hold the power button down for at least 15 seconds to turn the computer off, and you lose any data that is not saved.
3. Ensure that the BIOS is updated to the latest version. For more information, see the Dell article Dell BIOS Updates.
4. Ensure that Windows has the latest updates. For more information, see the Microsoft article Windows Update: FAQ.

1. Reseat the wireless USB receiver into the computer.
2. Save any data, close any open programs, and restart the computer. When the mouse and keyboard do not respond at all, you may have to press and hold the power button down for at least 15 seconds to turn the computer off, and you lose any data that is not saved.
3. Ensure that the BIOS is updated to the latest version. For more information, see the Dell article Dell BIOS Updates.
4. Ensure that Windows has the latest updates. For more information, see the Microsoft article Windows Update: FAQ.

1. Save any data, close any open programs, and restart the computer. When the mouse and keyboard do not respond at all, you may have to press and hold the power button down for at least 15 seconds to turn the computer off, and you lose any data that is not saved.
2. Ensure that the BIOS is updated to the latest version. For more information, see the Dell article Dell BIOS Updates.
3. Ensure that Windows has the latest updates. For more information, see the Microsoft article Windows Update: FAQ.

To disable the On-Screen Keyboard, perform the following steps.

NOTE: To enable the On-Screen Keyboard, perform the following steps, but instead check the box to the left of Use the computer without a mouse or keyboard in Step 5.

1. Press and hold the Windows () key, and then press the q key.
2. In the Search box, type ease of access center.
3. Touch or click Ease of Access Center (Control Panel) from the list.
4. Touch or click Use the computer without a mouse or keyboard.
5. Ensure the box to the left of Use the computer without a mouse or keyboard is cleared.
6. Touch or click Apply (when you have made changes).
7. Touch or click OK.
8. Close the Settings window.

To disable the On-Screen Keyboard, perform the following steps.

NOTE: To enable the On-Screen Keyboard, perform the following steps, but instead check the box to the left of Use the computer without a mouse or keyboard in Step 5.

1. Press and hold the Windows () key, and then press the q key.
2. In the Search box, type ease of access center.
3. Touch or click Ease of Access Center (Control Panel) from the list.
4. Touch or click Use the computer without a mouse or keyboard.
5. Ensure the box to the left of Use the computer without a mouse or keyboard is cleared.
6. Touch or click Apply (when you have made changes).
7. Touch or click OK.
8. Close the Settings window.

To disable the On-Screen Keyboard, perform the following steps.

NOTE: To enable the On-Screen Keyboard, perform the following steps, but instead check the box to the left of Use the computer without a mouse or keyboard in Step 5.

1. Press the Windows () key.
2. In the Search box, type ease of access center.
3. Touch or click Ease of Access Center from the list.
4. Touch or click Use the computer without a mouse or keyboard.
5. Ensure the box to the left of Use the computer without a mouse or keyboard is cleared.
6. Touch or click Apply (when you have made changes).
7. Touch or click OK.
8. Close the Settings window.