10 (2024)

Messaging can be a headache, especially for customer-facing teams. Usually, there is a need to respond to different message inquiries quickly as customers are accustomed to instant gratification. Inquiries should have a high level of responsiveness as it is a sign of a customer being interested in your business offerings. Sitting on top of CRMs and messaging platforms, Sapling helps support, sales and success teams compose personalized messages more efficiently.

Sapling.ai is your language model assistant that will help you respond and tackle inquiries faster. It is the go-to product for customer-facing teams.Sapling has a range of services which include: grammar correction, autocomplete, snippets/macros, and chat suggest/agent assist. In this post, we'll focus on using snippets to respond to inquiries.

The Different Types of Inquiries

Customers and clients more often than not use a variety of inquiries to seek clarification and information about products and services they want.

Some of these inquiries are:

Product Inquiry

This is where a customer inquires more information or further clarification about a product. It may be about the specifications a product has.

Price Inquiry

In this inquiry, a customer wants to know the price a product is being sold at.

Shipping Inquiry

A customer inquires further clarification and information about the shipping of a product. This may be further specified in the shipping date and time.

Refund Inquiry

This inquiry involves a client seeking further information about refunds for the products being sold.

See Also

Improving your customer service | Business Queensland9 Common Customer Service Interview Questions (and How to Answer Them)How to Respond to “What’s Good?”: 15+ Fun & Flirty RepliesWhat Is Customer Service?

Discount Inquiry

In this, a customer could be requesting a discount for the product they want.

Exchange Inquiry

A customer seeking to exchange one product for another will send this type of inquiry.

Top Tips To Use When Writing A “Thank You For Your Inquiry” Email

As you write a thank you for your inquiry email, you must ensure that you provide value in your answer. The customer must be satisfied with the response you give them. In most cases, a good reply may result in making a sale.

Here are some of the tips to follow when crafting your response.

• Respond as fast as possible.
• Start by appreciating the customer.
• Ensure you answer all the questions in the inquiry.
• Avoid adding jargon and unnecessary details.
• Inform them that you are available for any other inquiries they may have.

“Thank You for Your Inquiry” Example Phrases

Below are examples of how you can respond to those “thank you for your inquiry” to your customers.

• Thank you for your inquiry about our product.
• Thanks for your inquiry. Find the product description attached.
• We really appreciate your inquiry about our products.
• Happy to hear from you! Find more information attached.
• It is a pleasure to respond to your inquiry about our products.
• To respond further to your question, please follow the link attached.
• Thank you for your inquiry. Here is a price quote as per your request.
• Happy to receive your inquiry. Could you please complete this form so we can better understand your question?
• Here is some more information to answer your inquiry.
• Thank you for reaching out. I can certainly help you with that!
• Thank you for your inquiry. If you would like to schedule a meeting to discuss our products and services further, feel free to reach out.
• Thank you for reaching out. If you have further questions and queries in the future, do not hesitate to reach out.
• Thank you for your inquiry. I hope my answers to your question are satisfactory.
• Please find additional information about our company in the document attached.
• To further address your inquiry, please note that…

10 Thank You For Your Inquiry Email Templates

To help you respond faster to those email queries and questions, here are 10 “Thank you for your inquiry” email templates.

1. Price Template

Dear {{customer_first_name}},

Thank you for your inquiry. As an organization, we have several different packages tailored to suit your needs. We also offer custom packages as required. Our packages include:

Basic: We will do basic data entry and online research—Starting from $100

Economy: This consists of all of the services in basic. As an add-on, we will do data management and analysis for you—Starting from $200

First-class: This includes all of the services in basic and economical packages. As an add-on, we will do CRM management, website administration and SEO for your website—Starting from $500

I’ve attached a PDF that better outlines our services below. In case you have further questions, please don’t hesitate to let me know.

Thank you,

{{agent_name}}

2. Shipping Template

Hello {{first_name}},

Thank you for your Inquiry. To better understand our shipping procedures and timelines, please see this page [website shipping link]. Here, you’ll find detailed information about our shipping, including any current delays you need to be aware of. On average, it takes us 3 business days to dispatch your order. Shipping times are between {{X}} and {{Y}}.

If you need further clarification about your order, do not hesitate to let me know.

Best,

{{agent_first_name}}

3. Discount Template

Dear {{first_name}},

Thank you for reaching out. Our company requires you to have coupons for you to get discounted prices on our products. Furthermore, we send our regular clients discount coupon codes to their emails to help them have a better shopping experience with us. Be on the lookout for our emails. Please visit this page to better understand our discount policies [website discount link].

See Also

Best Customer Service Response Examples: 9 Handy Templates

Feel free to reach out in case you have further questions.

Thank you,

{{agent_first_name}}

4. Refund Template

Hi there!

Thank you for reaching out about getting a refund. Unfortunately, our refund policy dictates a return of the product within 14 days. I see the product you purchased from us was bought over 14 days ago. At this time, I’m unable to refund the item.

Please visit this page for further information about our refund policies [website link].

If you have any other queries, do not hesitate to contact me.

Best,

{{agent_first_name}}

5. Product Exchange Template

Dear {{customer_first_name}},

It is great to hear from you! We appreciate receiving an inquiry to exchange the product you purchased from us. We accept trade-ins and sometimes provide credits as long as your trade-in meets our policies [website link]. Here’s some of the products we have available, and their price after the trade-in.

• 55" Vitron TV - $X
• 50" Vitron TV - $XX
• 60" Vitron TV - $XX
• 65" Vitron TV - $XXX

Let me know if you have any queries. Give us a call at XXX-XXX-XXXX if you would like to proceed.

Best,

{{agent_first_name}}

6. Job Application Template

Hi there!

Thank you for taking the time to inquire about a VA position in our company. We appreciate your interest in being a member of our team.

Having reviewed your CV, I think you may be a great fit with the team at {{company name}}. I want to invite you for an interview tomorrow at 9 AM PST.

Please let me know if you are available at that time. If you’re unable to make it, I also have tomorrow at 1pm PST free.

Best,

{{agent_first_name}}

7. About Our Services Template

Hello {{customer_first_name}},

Thank you for taking the time to inquire about our services. In the document attached, you will get the breakdown of the main services we offer. In case you have further queries, please shoot me an email.

Best,

{{agent_first_name}}

8. Open Days Template

Hi there!

It is great to hear from you! Please note that we are open on the following days.

• Weekdays 8 AM to 5 PM.
• Weekends 8 AM to 12 PM.

We look forward to your visit.

Thank you.

{{agent_first_name}}

9. Sample Request Template

Dear {{customer_first_name}},

Thank you for reaching out! I appreciate the time you took to inquire about our sample products. You can visit our shop at {{location}} to receive a free sample. Alternatively, I can send you a sample if you enter your information here [website link].

Best,

{{agent_first_name}}

10. Available Options Template

Hi {{customer_first_name}},

Thank you for your interest in our products and services. I have attached a description of all our products and services.

In case of further inquiries, do not hesitate to let me know.

Kind regards,

{{agent_first_name}}

Takeaway

Inquiry responses can be time consuming and complex. At Sapling, we help you reduce the hustle and time taken to get back to your customers through the use of snippets. Sign up or book a consultation now to save time on customer responses.